Effective July 2, wearing a non-medical mask or face covering will be mandatory when travelling on MiWay, at stops and transit terminals to reduce the risk of spread of COVID-19. Children under the age of two, people with disabilities or other medical conditions that prevent them from wearing any mask will not be required to wear one. Fare collection and front door boarding for all customers will also resume on July 2.
“To help keep our riders and drivers safe and following the strong recommendation of Peel Public Health and the Governments of Ontario and Canada, we will be mandating transit riders to wear masks while riding MiWay,” said Mayor Bonnie Crombie. “Additional safety measures, including the installation of plexiglass barriers, will enable us to resume fare collection and front door boarding next month. These measures will help our City recover much-needed revenue as a result of this crisis while ensuring the safety of riders. We are taking a thoughtful and phased approach to recovery that prioritizes health and safety, and reduces the risk of a second wave.”
In addition, MiWay will reopen the City Centre Transit Terminal (CCTT) fares booth on June 24to provide customers with the opportunity to purchase PRESTO fares in advance of the resumption of fare collection. The booth will be open Monday to Friday from 11:15 a.m. to 7 p.m. until further notice with appropriate physical distancing measures in place. PRESTO customers are strongly encouraged to load their cards online to avoid congestion at the terminal.
With the introduction of mandatory use of non-medical masks or face coverings by passengers and employees, all MiWay buses will operate at 50 per cent seated capacity to continue to allow for physical distancing.
“The health and safety of our customers and transit operators is our top priority at MiWay,” said Geoff Marinoff, Director, Transit. “We have put several measures in place to ensure a safer commute when travelling on MiWay and we remain committed to providing city-wide transit service during this time. We support the physical distancing efforts recommended by Peel Public Health, and the provincial and federal governments but acknowledge this is not always possible on public transit. We are all in this together and by limiting transit use to essential travel only and wearing your face covering will help us all flatten the curve.”
On June 1, 2020, MiWay is realigning existing service to meet the evolving travel needs of customers in response to the COVID-19 pandemic.
Service adjustments include:
1. The reallocation of selected trips to busier routes in order to accommodate returning customers as the reopening phases begin. As physical distancing guidelines have restricted seating capacity on buses, MiWay is working to meet the evolving travel patterns of customers.
2. On Canada Day, Wednesday, July 1, buses will operate on a holiday schedule and service will be cancelled on the following four routes:
Plan your trip on miway.ca or call 905-615-4636 for customer service. Please limit travel to essential trips only to help flatten the curve. MiWay remains an essential service to get you to the grocery store, to the pharmacy, to work or to the doctor. The Government of Ontario now recommends those travelling on public transit to wear a non-medical mask or face covering. Customers are reminded to keep their distance while travelling and wash their hands after every trip.
Work Scheduled for Completion by Fall, 2021; Elevator to be Out of Service from April to July, 2020
In February, the City Centre Transit Terminal (CCTT) will undergo a complete interior renovation to transform the City’s busiest facility into a modernized space with improved accessibility and services for MiWay customers. The project is expected to be completed by fall 2021.
“Exciting things are underway this year. The CCTT was built in 1996 and is a 23-year-old facility. It is located in downtown Mississauga with more than 45,000 commuters accessing it every day. The building requires upgrades to meet the growing needs of our community,” said Geoff Marinoff, Director, Transit. “This facility is an important part of the customer experience for many MiWay riders. Every effort will be made to ensure disruption is minimal and that fare and customer information services will continue to be provided onsite.”
During the renovations, the CCTT will remain accessible to the community with some areas temporarily out of service. It is anticipated that the elevator will be temporarily out of service from April until July 2020. Customers are encouraged to look for directional signage indicating access points. Customer service for the information booth and fare booths will be relocated, but will remain onsite throughout construction to serve commuters.
For more information about the CCTT renovation, visit miway.ca/cctt.